- Customer Success at Skilljar
-
Customer Success Philosophy & Framework
-
CS & Implementation Overview Slides
-
Example Customer QBR Call
- Implementation at Skilljar
-
Sales Handoff Overview
-
Customer Implementation Kickoff Call - Explanation & Examples
-
TEMPLATE - Implementation Kickoff Call
- Implementation Resources + When to Send
-
Customer-Facing Slide - What to Expect Once You Sign Your Contract
-
Implementation Planning Form (Customer Completes)
-
Implementation Project Plan
-
Email Templates
-
7/11/22 Sales Skill Up Training - Implementation 1 Pager
- Professional Services at Skilljar
-
Services Overview (Jan 2022)
-
ProServ Updates - April 2022
-
Services SOW Standard vs Custom
Customer Success, Implementation & ProServ
Course 13 of 38 in Client Account Executive Onboarding Path